Several websites hosted on venture.klatha.com are currently down due to a disk failure while migrating data to a newer server. Due to the timing of the disk failure, recent backup files were corrupted.
We are currently attempting data recovery from the failed disk.
We do have intact backups of most affected sites from November 2016. If you wish to have your site restored within 24 hours from the November backup files, please let us know at firstname.lastname@example.org or 484-474-0546.
Please check http://toolbox.klatha.com/ for updates.
We understand that this problem affects customers negatively, and we are responding to it as quickly as we can given that klatha.com is a part-time business run by two people in their spare time. We are doing our best to keep up with returning email and phone calls, but due to this problem, volume is currently higher than usual. If you have contacted us and not received a reply within 24 hours, please try again.
PAIR NETWORKS SERVICES
Note: These services are scheduled to be discontinued. If you are using one of these services, please contact us to make other arrangements.
HOW TO CONTACT US
If you are a klatha.com customer, please contact us by one of the following methods:
1. Send email to email@example.com. Writing to this address will cause your request to be given a unique ticket number which will help us direct your request to the appropriate person and follow up with you in a timely fashion. This address is monitored every weekday.
2. Call (484) 474-0546 Our voicemail system is designed to route support calls to a staff person for quick handling. In general, this line is monitored for urgent messages 24 hours per day.